Thomas Durant: Family Referral Brings Business to ArborOne
Thomas Durant cites his father as the main reason he approached ArborOne. He knew what to expect: a customer-oriented company that pays patronage refunds back to its clients. “That’s well received,” says Durant of the patronage refunds, “especially around Christmas time.”
“If you have a problem, they’ll come out and see what’s going on. They’re involved with what you’re doing in a very constructive way.”
--Thomas Durant, ArborOne Customer
But the level of customer service Durant encountered when he contacted ArborOne surpassed his initial expectations. “They’re very dependable,” he says. “They’re easy to access at ArborOne. If you have a problem, they’ll come out and see what’s going on. They’re involved with what you’re doing in a very constructive way.”
Over the course of his involvement with ArborOne, Durant has been impressed by the hands-on technology used by relationship managers to better understand his business and to help illustrate possible lending options. Not only were the relationship managers willing to visit him at his place of business, but they worked to treat Durant’s situation as individually as possible. “They’re equipped with laptops to run different profiles for you at your own business,” he says. “ It helps them understand better why you need the money from them, and also allows us an opportunity to show them the validity of what we’re trying to do.”
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