Rural South Carolina Farm, Recreational and Home Loan Success Stories
ArborOne: Above and Beyond the Call for South Carolina Home Mortgages
“ArborOne had flexibility that other lenders just didn’t have... The relationship has gone beyond the usual banking and loan relationship.” -- Dr. Dan Fox, ArborOne Customer.
When Dr. Dan Fox and his wife April Fox began looking for lenders to finance building their new home, they knew they needed a company that went beyond the call of duty. It wasn’t just a matter of getting competitive rates.
“Dan is an anesthesiologist,” says April. “And his hours make him very hard to track down.” Dr. Fox’s busy days and odd hours made flexibility a necessity for a successful closing.
Through the recommendation of a co-worker at the hospital who had recently financed his farm, the Foxes contacted South Carolina home mortgage lender, ArborOne. From the Foxes’ first contact with ArborOne, the difference was apparent. “They were friendly, down-to-earth, and very professional,” says April.
Don Boice, their relationship manager, even went as far as to arrange a closing at the hospital where Dr. Fox works, since he was unable to attend an off-site meeting. Mr. Boice left a lasting impression on the Foxes. “We walked through building our house together,” says Dr. Fox. “And now Don is a friend. He’ll call me up for something happening in the community and we’ll make contact . . . so the relationship has gone beyond the usual banking relationship.”
Patronage Refunds and a Personal Touch
“It’s nice to receive that check in the mail.” - Ned Dargan, ArborOne Customer
Ned Dargan recognized that ArborOne’s rates were as competitive as other lenders, but there was also an added bonus: the patronage refund. “You get a portion of the interest you pay in, back,” says Dargan of ArborOne’s program. “It’s nice to receive that check in the mail.”
Transitioning from row crops to turf grass, Dargan found the expertise and advice from ArborOne, and from his relationship manager Kelly Price, to be extremely helpful. In fact, Dargan says he doesn’t think of Kelly as a just relationship manager, but as a friend.
“I would strongly recommend ArborOne to anyone,” says Dargan. “Their rates are as competitive as any other lender.” Above all, it’s the personal touch that matters to Dargan. “They’re easy to work with and very flexible.”
Family Referral Brings Business to ArborOne
“If you have a problem, they’ll come out and see what’s going on. They’re involved with what you’re doing in a very constructive way.” --Thomas Durant, ArborOne Customer
Thomas Durant cites his father as the main reason he approached ArborOne. He knew what to expect: a customer-oriented company that pays patronage refunds back to its clients. “That’s well received,” says Durant of the patronage refunds, “especially around Christmastime.”
But the level of customer service Durant encountered when he contacted ArborOne surpassed his initial expectations. “They’re very dependable,” he says. “They’re easy to access at ArborOne. If you have a problem, they’ll come out and see what’s going on. They’re involved with what you’re doing in a very constructive way.”
Over the course of his involvement with ArborOne, Durant has been impressed by the hands-on technology used by relationship managers to better understand his business and to help illustrate possible lending options. Not only were the relationship managers willing to visit him at his place of business, but they worked to treat Durant’s situation as individually as possible. “They’re equipped with laptops to run different profiles for you at your own business,” he says. “ It helps them understand better why you need the money from them, and also allows us an opportunity to show them the validity of what we’re trying to do.”
Ready to start a success story of your own? Let us help you live your dreams. Contact a Relationship Manager at ArborOne.